Frequently Asked Questions (FAQ)

SyncGene is an online synchronization and sharing platform, to synchronize calendars, contacts and tasks across various devices, accounts and services that you use. With SyncGene, you can share calendar events with your team, family or friends on different platforms. For example, share and sync your calendar from iCloud account to Google or Microsoft Exchange account, from iPhone to Android, etc.

No, SyncGene is an online tool working on the cloud. For your convenience, we have also launched mobile app (compatible with iOS and Android OS).

Yes, it is possible to restore the latest data. We are making backups of your data before processing. If you do not have a Google/iCloud account (to store the data), you will be informed with a message before the process starts.

SyncGene does not store any personal data on the servers. All backups are stored in your personal Google/iCloud account. SyncGene is a totally secure online tool.

Yes, the Free version has the following limitations:

• the number of services to sync is limited to two sources;
• after first week of trial, automatic synchronization is disabled;
• manual sync is limited to one time per month;
• Up to 500 contacts can be synced;
• the number of calendars to share and accept is limited to one per account;
• the "Owner" or "Edit" permissions to share are disabled, you will able to share calendar just with the "View only" and "Free/Busy" rights;
• the public sharing link creation is disabled.

SyncGene is a web service. Go to app.syncgene.com, log in, add sources and synchronization will begin.

Follow just 4 steps and you are ready to share. Please find the steps of how to share your calendar with others here.

SyncGene supports iCloud, Google, Microsoft Exchange services.

If you want to cancel your Premium subscription, go to Profile Settings (upper right-corner under the user menu), click on Cancel Subscription and follow the instructions.
Please find the description with screenshots on how to cancel your Premium subscription here.
Please contact our support if you have any questions.

If you want to delete your SyncGene account, please contact our LiveHelp for help.

If you want to use synchronization and also calendar sharing feature you should use SyncGene app. If you want to share calendars only you should use Share Calendar app.
Both apps are compatible with Android OS and iOS.

To add source please go to Sync Status and click on Add Source, then select the services or/and apps you want to sync and follow the instructions here.

Please find the instruction on how to generate the app specific password using iCloud account or Microsoft Exchange account.

Yes, it is possible to change sync interval. Please contact our LiveHelp for assistance.

Folder mapping is not possible.
We would appreciate if you could share your feedback and ideas regarding this functionality for further product improvements.

Yes, in order to enable one-way sync go to Source Management page and press "Direction". Please contact our LiveHelp if you have any questions.

Yes you can. In order to configure a lot of sources for SyncGene synchronization, you need admin privelleges on the sources you want to synchronize (but it is not required). Check our configuration guide to learn more.

SyncGene is safe, secure and reliable service:

• SyncGene is hosted on the Microsoft Azure - most trusted cloud service;
• All your data is backed up to your iCloud, Google Drive or OneDrive and can be easily restored;
• We never keep your synchronized information;
• All your payment information is encoded and protected by SSL certificate issued by Comodo Cybersecurity;
• We ensure that our product that you use online is virus free. All products are virus checked before we securely encode them. We run virus checkers on our Web servers on a daily basis;
• Securing our users’ personal data continues to be a priority for SyncGene. We aim to follow the laws and bring data privacy laws across Europe up to speed with the rapid technological change. We are committed to keep your privacy and the privacy of your information. Privacy Policy defines how we handle data input with SyncGene.
• SyncGene is developed by Cira Apps Limited – Microsoft Gold Certified Partner and software developer since 1999.

You can write us an email, contact us via live chat, or call via phone.